Our Privacy Policy
We at Thorya Travel Consultancy understand that a great deal of trust goes with making a booking with us and we take this very seriously and make it a priority to ensure this information is stored securely and confidentially. This privacy policy applies to data collected by Thorya Travel Consultancy (Thorya Travel) and its websites thoryatravel.com and luxurybreaks.thoryatravel.com.
Who we are
Thorya Travel Consultancy (Thorya Travel) is registered in Scotland under Sole Proprietorship – wholly owned and operated by Birgit Thorya De-Schuster Orsi.
What personal data we collect and why we collect it
Your privacy is important to us and we will not share this information with anybody unless required however, in order to be able to process your booking request and make arrangements for you it is necessary to maintain certain personal data. This can include but is not limited to information about yourself and your travel companions.
- Name
- Date of birth
- Travel document number (passport or identity card)
- Credit Card information
- Contact information
Certain personal information provided to Thorya Travel Consultancy including but not limited to passport information will be provided only to the relevant suppliers of your experience as required for the delivery and provision of your travel arrangements. This information therefore may be communicated to public authorities, such as customs or immigration as required by their law. This may also apply to sensitive information however all information is maintained on a confidential basis and only provided when absolutely necessary.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Our contact forms are to enable you to contact us. Information entered in our forms are used to contact you in order to provide a service to you and assist you with your request.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Our website uses Google Analytics, a service which transmits website traffic to Google servers. Google Analytics does not identify individuals or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and website usage.
Who we share your data with
We do not disclose or share your information to any third parties other than those required in order to arrange your requested travel arrangements. Any information is shared with a trusted travel provider, used to provide you with the travel service arranged. Please note that depending on how you communicated your information to us it is possible that there too, a record of this exists (ie. Facebook, What’sApp, email server etc) therefore it is good practise to provide your completed booking form with the second part of your information sent separately, as requested by Thorya Travel Consultancy when making your booking with us.
Where we get your information from
All information held by Thorya Travel Consultancy (Thorya travel) is provided by the customer directly as part of the booking process or via social media. Whether you have provided your personal information online, by phone, email, via social media or in a letter, we will never use them without a lawful reason to do so. The information you have provided will only be used for the purpose they were requested for and as explained in our privacy policy. It is your responsibility to ensure your personal data is accurate and up to date; therefore please do not hesitate to contact us anytime to update this.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
In order to make the booking process easier for you we will keep a record of your details on file. This will be stored for up to 5 years from when the business relationship ends if required by law and will be deleted afterwards. After this occurs it will again become necessary for you to provide your details in order to process your booking and transactions. You have the right to request access and deletion of this information at any time and this will be completed as soon as legally possible.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Permission to contact you for special offers is obtained when you sign up for offers, request this or make a booking with us. You may opt out of receiving such information at any time by clicking on the unsubscribe link at the end of the email or contacting us directly to have you removed from any mailing lists.
Cookies, Marketing, Tracking and Social Plugins
This site may use cookies to distinguish you from other users. Some of these are necessary in order for the site to work properly. Other types of cookies help us provide you with a good experience while browsing; allow us to improve our site and services or are used to provide you with information or offers that may interest you.
Some cookies will allow you to be identified to help track a transaction made on an Affiliate website by following a link to the respective website (found in the Thorya’s Travel Toolbox section of this website). Please note that any link to an external website will not operate under this privacy policy and it therefore is recommended that you examine the privacy statements posted on those websites to understand their procedure for collecting, storing and disclosing personal information. This includes the use of social media plugins such as Twitter or Facebook. As with other sites that use these plugins, Thorya Travel Consultancy (Thorya Travel) does not control this data exchange and it is recommended to review the social media platform’s privacy policy as well.
Additional information
How we protect your data
We process your data in a lawful and transparent manner. We take necessary steps in order to keep your information protected and safe and will not store your data for longer than necessary for the purpose for which it was collected. Tax law, authorities and legal obligation may require us to keep your data for a period of 5 years from when the business relationship ends however you have the right to request access and deletion of this information at any time and this will be completed as soon as legally possible.
Industry regulatory disclosure requirements
Your personal data rights:
- Right of Access
- Right of Rectification
- Right of Erasure
- Right to Object to Processing
- Right to Portability
- Right to be Informed
- Right to Complain to the Information Commissioner’s Office (ICO)
Right of Access: You have the right to access your personal information at any time. You can do so by contacting us by email, telephone or social media to request this at any time. We will respond to your request as soon as possible and within the statutory 30 days however this 30 days will commence from the date we have been able to verify your identity, which will be necessary in order to disclose any personal data to the correct person.
Right of Rectification: If you believe we have made an error or hold incorrect information about you please contact us to let us know and have this corrected.
Right of Erasure: You may request to have your data deleted at any time and stop any future communication with you. Your request will always be considered in light of the legal bases that we hold, store and process your personal data and will be deleted without further delay where the legal bases permits. If for a legal reason we are unable to immediately process your request you will be explained the reason for this and when it will be possible to complete your request.
Right to Object to Processing: You have the right to object to certain types of processing of your personal data. We will always inform you of any new arrangement how your data will be processed.
Right to Portability: If you wish to move your personal data to another organisation please get in touch with us and we will be able to arrange this for you.
Right to be Informed: You have the right to be informed about the collection of your personal data. This is known as the privacy statement or privacy policy and can be found on our website or by requesting this directly. Any changes made to our policy will be communicated to you by email.
Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office if you have a complaint with how you believe your personal data has been handled. For more information please visit https://ico.org.uk/concerns
Please do not hesitate to let us know if you would like us to arrange any of the above for you. In order to request this, please contact us at enquiries@thoryatravel.com, on our facebook page or by telephone 07742828456.